For invoice finance clients and prospects

Lloyds TSB Commercial Finance is already supporting over 9,000 clients*, from start up to multinational, demonstrating our real commitment to the UK Business community.

We believe that our products and services, and our staff, are amongst the best in our industry, and our aim is to provide excellent client service at all times – we believe in treating our clients fairly in all our dealings with them.

For this reason we offer all our clients, and prospective clients, with facilities linked to business invoices, our New Business Charter as follows:

Before you become a client

Our Decision Pledge

• Businesses with turnover up to £15m
  We will give you a clear and straightforward indicative decision on our offer (ie accept, accept subject to more information, or decline) within 48 hours of our first meeting with you, so you know where you stand quickly.

• Businesses with turnover over £15m
  We will give you a clear and straightforward indicative decision
  on our offer (ie accept, accept subject to more information, or decline) as soon as is practicable, so you know where you stand.
  We will give you clear reasons for any request for more information, or for a decline decision.

Our Price Pledge

• We will price match any competitive offer you may hold, subject to our normal credit criteria.

Our Transparency Pledge

• We will make you a totally transparent offer, detailing all fees and charges, and operating conditions, before you sign your agreement to use our facilities – so you do not get any last minute surprises.

Our Fees and Charges Pledge

• We will hold our opening fees and charges for a minimum of 6 months from commencement of our facility with you, subject to no breaches of our operating conditions, and no change to Bank Base rates during that period.

When you become a client 

Our Service Pledge

• Working together in business is about teamwork and our Client Manager should be part of your business team. If for any reason it does not feel right we will happily change your Client Manager - no questions asked.

Our Facility Support Pledge

• Your day to day contact will be your first port of call for any general facility queries you may have on the running of your account with us, and they can be contacted at any time from 8.45am to 5.15pm on weekdays.

Our Systems Support Pledge

• For general technical systems queries you can contact our dedicated Helpdesk, which is available from 8.00am to 6.00pm on weekdays.

Our Client Manager Pledge

• Working together in business is about teamwork, and our Client Manager should be considered as part of your business team. If for any reason it does not feel right, we will happily change your Client Manager.

Our Termination Pledge

• You will incur no termination fees if you choose to close your facility with us at any time, unless a fixed termination period has been agreed and documented by both parties at the outset of our agreement. All we ask is that you give us 28 days notice of your intention to terminate, and that all outstanding balances are cleared by the termination date. This will ensure we can transfer your facility within 24 hours of the agreed termination date.

Our Operating Pledge

• We will pay the cost of all transmission charges if we fail to make a payment to you as instructed on the same working day, whether due to our error or banking system breakdown. If our systems fail at any time, and this affects the transmission of your invoices to us, please contact us to arrange alternative instructions in order to minimise the impact on your cashflow.

 Our Complaints Pledge

• We will always try to resolve your issues immediately. As soon as we receive your complaint we will respond to it as quickly as we can, usually by the end of the next working day. If we can't respond within this time we will write to you within 5 working days.

*ABFA Statistics Quarter 2 2011

View the Charter terms and conditions in full